Do not share your bank details by phone or email - this is a scam!

If you receive a call or email from someone pretending to be a bank employee:

Do not share personal and bank information, do not install applications and do not open links that have been sent to you by these persons! Do not make payments or share received codes for identification and access to your electronic banking! It's a scam.

Attempts at this type of phone scams are becoming more common. Phone impersonators aim to mislead bank customers and get them to perform various actions to gain access to their funds. Most often under different pretexts, for example, for security problems, they try to get sensitive information about usernames, passwords, bank card numbers, balances on accounts and other data.

Never provide sensitive information and identifying information to others. Your bank will never ask you to provide such details over the phone or email. Bank employees will never make you install remote access apps and try to gain control of your mobile device or computer. If you receive such a call, know that it is a scammer’s attempt to pose as bank employees to gain access to your funds. Be cautious and especially suspicious of calls from numbers from abroad, as well as of persons pretending to be employees of banks you do not know and/or with whom you have no contractual relationship. Often times, scammers do not have complete information and they hit the bank where you are a customer in an attempt to mislead you.

Also, never log into your e-banking from links you received via email, SMS or from advertising banners on the Internet, but only from your bank's official website and official mobile application.

If you receive such a phone call, contact your bank and the police immediately.