Frequently Asked Questions

1.     Upon activation, Ibank Mobile requires a QR code. Where can I generate it from?

The QR code is generated in your Internet banking. The steps are the Settings / Ibank Mobile menu. Request the mobile banking service and fill in the required data. At the end of the process, a QR code is displayed to scan. If you prefer, you can enter the numbers written manually above it.

2.     What should I do if I forgot my static password to confirm transfers in Ibank Mobile?

If you forget the Static password for confirming transfers in Ibank Mobile, you need to uninstall the application and repeat the registration and activation procedure by entering a new static password.

3.     Can I install Ibank Mobile on all my mobile devices?

With one username you can activate mobile banking on up to 3 mobile devices.

4.    How do I log in if I forgot my PIN or fingerprint sensor is demsged?

If you enter the wrong PIN 3 times, the application prompts you to log in with a username and password. Then, you can change your login PIN.

5.    I have changed the mobile device. How do I transfer Ibank Mobile to the new device?

If you will no longer use your old mobile device, it is good to deactivate Ibank Mobile on it. Then you need to repeat the procedure for activating and registering Ibank Mobile on the new mobile device.

6.    How can I change my Passive Access (monitoring access) to Ibank Mobile into Active Access?

If your Internet Banking account is with active access, you can uninstall the application and repeat the activation and registration procedure by selecting Active Access for Ibank Mobile and creating a Static Password.

If your Internet Banking is with passive access, it is necessary to visit the bank's office and request active access, then repeat the activation and registration procedure of Ibank Mobile and create a static password.

7.     What is the static password in Ibank Moble?

This is the password you entered in Internet banking when registering with Ibank Moble. It is used to confirm transfers through Ibank Moble.

8.     I stopped receiving iTan codes to conferm transfers at Ibank Moble. What could be the reason?

The reason for stopping receiving iTan codes may be as follows:

• The SMS box in your phone is full and the device does not accept any new SMS. You need to delete some of the available text messages and request a new iTan code.
• During the settings you accidentally disabled the receipt of SMS from our number.
• You have recently transferred your phone number to another operator - in this case you need to notify the bank.
• If you have changed your phone number, you need to visit a bank office and provide your new number.